FAQ

Getting started at Sun Palace Casino is quick and easy. Head to our registration page and fill in basic details like your name, email, and a secure password. You'll need to confirm you're at least 21 years old, as required by US gambling regulations in states where we're available. Once submitted, check your email for a verification link to activate your account.After that, you can log in and explore our games right away. For added security, we recommend setting up two-factor authentication during your first login. If you run into any snags, our support team can guide you through it. Remember, one account per person keeps things fair for everyone.

New players at Sun Palace Casino can kick things off with exciting welcome offers. Grab a $20 free bonus using code 20FREECASH—no deposit needed, but it's for new sign-ups only, with a 70x wagering requirement and a max cashout of $50. Or, make a minimum $20 deposit and claim 150% up to $10,000 with code 150BONUS, which comes with a 40x playthrough.These bonuses let you try slots, blackjack, and more from Real Time Gaming. Always check the terms, as some games contribute differently to wagering. We also have ongoing promotions like cash back and free spins, so keep an eye on your account dashboard for the latest deals.

No deposit bonuses are a great way to test the waters without risking your own money. For example, our $50 no deposit free chip uses code 50REWARD, giving you $50 to play on eligible games like slots, bingo, and video poker. It has a 40x wagering requirement, a $25 minimum deposit for verification, and a max cashout of $1,000, valid through December 2025.To claim it, enter the code in the cashier section after signing up. Note restrictions in countries like Michigan or Ontario—check if you're eligible. Winnings over the cap are forfeited, and it's sticky, meaning the bonus amount deducts on withdrawal. These offers change, so visit our promotions page for updates.

Sun Palace Casino supports a variety of payment methods for US players, including Visa, MasterCard, American Express, Discover, Bitcoin, Ethereum, Litecoin, Tether, Neteller, Skrill, PaySafeCard, Interac, InstaDebit, QIWI wallet, and even courier checks. Currencies accepted are USD, Bitcoin, Ethereum, Litecoin, and Tether, making crypto fans right at home.Deposits are instant for most methods, starting at $20. Withdrawals might take 3-7 business days, with a general max cashout of $2,000 per bonus, though higher limits apply in some cases. Always verify your account first to speed things up. If you prefer crypto, it's often the fastest and most secure option.

Wagering requirements ensure fair play by requiring you to bet a multiple of your bonus before cashing out. For instance, our 150% welcome bonus has a 40x multiplier, so on a $100 bonus, you'd need to wager $4,000 total. Contributions vary: slots and keno count 100%, blackjack 50%, and games like roulette or progressives 0%.Most bonuses are sticky, deducting from your balance on withdrawal. Complete wagering within 30 days, or the bonus voids. Track progress in your account—it's straightforward once you get the hang of it. This setup keeps things balanced and rewarding for consistent players.

Absolutely—Sun Palace Casino is fully optimized for mobile devices. Whether you're on iOS or Android, access our site through your browser without needing an app. Enjoy Real Time Gaming titles like slots, blackjack, and live dealer games on the go, with the same features as desktop.The interface adjusts to your screen size for smooth navigation. Just log in with your existing account, and bonuses carry over seamlessly. If you hit a glitch, try clearing your cache or updating your browser. Mobile play means you can spin anytime, anywhere, as long as you have a stable connection.

Powered exclusively by Real Time Gaming, Sun Palace Casino offers a solid lineup of online slots, blackjack, roulette, poker, craps, and live dealer options. Popular picks include classic slots, video poker, and table games with realistic graphics.We focus on US-friendly titles, so expect favorites like Achilles or Bubble Bubble. No need for downloads—everything runs in-browser. With hundreds of games, there's something for every style, from low-stakes fun to high-roller action. Check our games lobby to filter by type and start playing instantly.

Sun Palace Casino operates under a license from a reputable international authority, ensuring we meet strict standards for fairness and player protection. While we're not licensed in every US state, we comply with regulations where online gambling is permitted, like in select areas for offshore access.This licensing means regular audits of our Real Time Gaming software by independent testers. We prioritize transparency, so you can game with confidence knowing outcomes are random and secure. For state-specific rules, consult local laws before playing.

Know Your Customer (KYC) verification helps prevent fraud and ensures secure payouts. After your first withdrawal request, submit documents like a government ID, proof of address (e.g., utility bill), and payment method verification. It usually takes 24-48 hours to review.Upload everything through your account portal—it's encrypted for safety. Once approved, future withdrawals are faster. This step is standard and protects both you and the casino. If you have questions, our support team can walk you through it.

If you encounter glitches like slow loading or login problems, start by refreshing your browser or clearing cache. Ensure your internet is stable and you're using a supported device. For game-specific issues, try a different title or restart your session.Our FAQ covers common fixes, but if that doesn't help, contact support via live chat for real-time assistance. We log issues to improve the platform, so your feedback matters. Most problems resolve quickly, getting you back to the action without much downtime.

We take responsible gambling seriously at Sun Palace Casino. Set deposit limits, session timeouts, or self-exclusion periods right from your account settings. If you need a break, our tools make it easy to pause.We provide resources like links to gambling helplines and tips for spotting problem signs. Remember, gaming should be fun—never chase losses. If you're concerned, reach out to support or organizations like the National Council on Problem Gambling. We're committed to a safe environment for all players.

Your security is our top priority. We use advanced SSL encryption to safeguard personal and financial data, just like major banks. Real Time Gaming software undergoes regular RNG audits for fair play, and we never share your info without consent.Firewalls and anti-fraud measures protect against threats. For payments, options like Bitcoin add extra anonymity. If you suspect any issues, report them immediately—our team investigates promptly. This setup lets you focus on enjoying the games worry-free.